The after shave photo. What do you think?

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Posted via email from Jason Rose

This is a bit wild

After 3 months of holidaying, this is the result. First day back at work. Stay tuned I am off to get a shave & haircut

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Posted via email from Jason Rose

Google Changes The Real Estate Maps Search Considerably

By Greg Vincent

Google has improved their map search considerably by including natural phrases.

Previously a user had to select real estate, now all they need to do is type in a basic search terms within their Google Map search.

Here is the official press release from Google. Posted by Jordan Bayliss-McCulloch and Ryan Williams, Software Engineers.

Around half of the Googlers in our Sydney headquarters are software engineers, working on some really cool things – Google Wave, App Engine, Google Docs, and of course, Google Maps.

Recently, some of us have been working on a particularly interesting project that combines Google Maps and search technology – we’ve been trying to work out if your search query in Google Maps means you’re interested in having current real estate listings returned to you. It’s nice to get to work on some ’search’ engineering down here!

So here’s what we’ve been cooking up – in the past, if you wanted to view real estate listings on Google Maps, your best bet was to select “Real Estate…” from the “More” menu at the top of the map.

Now, simply searching for “real estate” will return, well, real estate (try it)! You could also try “homes for sale sydney” or “homes for rent adelaide”. Or while you’re at it, check out “apartments for sale brisbane”, or “homes for rent near perth”. The idea is to make it really easy for you guys – you tell us what you want, and we get it back to you! Of course, we’ll continue to work to return the best results for all your Google Maps queries, whether you’re looking for local businesses, geographic features, or your perfect home.

We also wanted to tell you about the integration of real estate listings with Place Pages. Now clicking the “more info” link next to a listing takes you to a faster, easier-to-read page that gives you all of the information we have about a listing: photos, inspection times, videos, details, a Street View preview and nearby public transit information if available, allowing you to quickly find the listing you want and click through to the sources of the listing.

We hope you find these features improve your real estate search experience on Google Maps.

Posted via web from Jason Rose

Outside the Science Museum in Valencia Spain

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What is RSS? A must watch video from CommonCraft…

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Important lessons from 2009

Important lessons from 2009

Posted at November 3, 2009

By Josh Williams

It was announced recently that the US is no longer in recession after recording growth in the last quarter.

I think it is important for business owners to keep a ‘recession mentality’ when looking at their strategy for growth in 2010.

When I say a ‘recession mentality’ I mean people should still be looking at every dollar and every minute they spend in their business from a very critical point of view.

In Australia we were lucky to be reasonably sheltered from the recession. Although I have spoken with many businesses that did suffer from the credit crunch and the drastic change in value of the US dollar this year, most people I know have not really been too affected by the GFC.

I just read a great article from Brain Solis on Building Your Business in a Recession. It made me think that although most people I know seemed to have ‘dodged’ the recession, we should use recent world events to be more critical of our business decisions moving forward into 2010.

Most business owners I’ve spoken to recently are aware they need to evolve their marketing to be more relevant in 2010. My advice is if you are serious about making some changes and transforming your online presence, don’t wait until 2010 to make a decision on get started on this.

It still to this day suprises me how many people will continue marketing with what I like to call ‘bad media habits’ – constantly spending money on exposure and traffic without considering how they could invest their marketing dollars in a smarter way with online strategies.

It is possible to create online assets for your business that produce ongoing results rather than ongoing expenses, which will not only reduce your advertising costs but also boosts your sales.

If there is one thing we can all learn from the recession, I feel it is to be more frugal with where our marketing dollars are going and look at ways  we can be using them more effective to create leverage and ongoing results.

Traditional marketing does work, but if you get it wrong it can be a very expensive exercise. What is going to work harder for you in 3 months time? Another ad in the paper this weekend or more effective lead generation strategy on your website?

Online marketing for me is the most exciting thing for business moving into 2010. No other medium allows you to expand your sales team by having another salesperson that will work without a salary, that doesn’t need a commission and is guaranteed to deliver your message word perfect every time. Video is one of the fastest, easiest and most cost effective strategies to achieving this.

Most online marketing projects take at least a few weeks to implement and if you wait until next year it is likely you might not get anything started until February.  If you speak to someone this week about your online marketing, you’ve got a chance to get a system in place that will be working and ready to kickstart your new marketing approach before 2010.

Photo credit:

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What’s The Best Customer Service Experience You’ve Ever Had?

I enjoy asking people this question because it often takes their mind back to a really happy moment in their life & normally the experience isn’t something that has come directly from a company as such. It’s normally something a staff member has gone out of their way to do.

I’ve experienced a lot of great customer service over the years, but there is one customer service experience that I’ve had that just stands out head & shoulders above the rest.

We were holidaying in Whistler, Canada and staying at the Delta Whistler Hotel to enjoy our first ever White Christmas .

White Christmas

My wife Annette & I wanted to make everything just right for our daughters Natasha & Katelin, so we made sure that we booked a room with an open fireplace so Santa Claus could come down the chimney.

I must say that the whole town of Whistler was like something out of a Fairy Tale, but what happened back at our hotel needed to be seen to be believed.

Everything was decorated magnificently, the restaurant had a beautiful miniature Christmas display that was breathtaking & kept Natasha & Katelin mesmerized for ages.

On Christmas Day they had one of Santa’s helpers downstairs giving out presents & they even put on a special show with Barney the Dinosaur (who was bigger than The Wiggles at the time). We were all having the time of our lives.

But the best part about our whole experience was something special that one of the staff at the hotel did for us.

We were down in the foyer, heading out to dinner with friends, when all of a sudden 3 blokes walked into the hotel with a huge Christmas Tree. It was obvious that they were guests of the hotel & that they were taking the tree up to their room.

The tree had only just been cut because there was snow dripping off the branches onto the foyer carpet & was so big that they had difficulty getting it to fit into the lift. It was really funny to watch them squeezing up against the tree so they could all fit into the lift & get the doors to close at the same time.

Seeing these guys struggling with the tree made me realise that we didn’t have a Christmas Tree in our room. So we walked up to the Concierge & asked if they knew of anywhere that we could get a tree or even a branch of a pine tree for our room.

He said they didn’t know where to get a tree or a branch but he’d see what he could do.

We then went off to dinner with our friends & didn’t think any more about the tree…until we got back to our room from dinner to find a fully decorated Christmas Tree, with lights flashing, lighting up our room.

We were blown away…

Customer service feedbackIt was the icing on the cake for our White Christmas holiday & I’ll never know how they got the tree in our room or where it came from.  And, if you think about it, the hotel probably had lots of Christmas Decorations sitting in a box in storage or they could have taken the Christmas Tree from somewhere else in the hotel,  but none of that mattered in our eyes. All that mattered was that they went to the extra effort to do that for us & it made us feel special.

And because they did that for us, we’ve told lots of people about this experience & won’t hesitate to stay there again in the future.

How to have customers raving over your service?

Now in analysing the experience, when booking our holiday we had an in-built expectation for a certain level of service from this company, but in the end it was the great customer service delivered by one of their people within the company that left the greatest lasting impression.

As a real estate agent, your clients will all have differing opinions about the level of service they expect from you & your company, whilst it is vitally important that you deliver on your promises, doing that little something over & above is the thing that will have your customers raving about you.

There are lots of things that you can do to impress customers.

There are lots of things that you already do that probably go unnoticed that you can be made to appear more obvious to your customers. You need to leave footprints or evidence of service in your day-to-day activities. (eg. the hotel cleaners don’t just put a new toilet roll in the holder, they fold the end of the paper to make sure the customers know that it’s new.)

If you want to generate more business,I recommend that you have a brainstorming session with your team about customer service.

Ask each member to share their best customer service experience & what made it the best ever customer service experience for them.

Then come up with a few simple ideas about leaving evidence of service or doing something above & beyond what the customer expects. And then start implementing them one after the other into your business.

Remember your customers like nice surprises. So make sure they are simple, easy to implement & come as a complete surprise to the customer.

Please feel welcome to share the best customer experience you’ve ever had underneath this article.

Alternatively, if there’s something that you currently do that is totally unexpected & WOW’s your customers GenYre readers would love to read them & get some fresh ideas.

Posted via web from jasonrose’s posterous

Renters’ market as landlords feel heat

AMID the jobless recovery, some landlords are showering flat-screen TVs, cash, rent-cuts and other incentives on tenants to encourage them to renew their apartment leases and thus avoid the expense of filling empty units.

The rise in unemployment has prompted tenants to seek roommates, move home or trade down to cheaper units. In the third quarter, the national apartment-vacancy rate hit 7.8 per cent, a 23-year high, according to Reis Inc, which tracks vacancies and rents in the top 79 markets.

“Many companies are doing whatever they can to keep units occupied, especially heading into the seasonally slower leasing period,” said Paula Poskon, an analyst with Robert W Baird & Co.

The trends are taking a toll on the bottom line. Apartment Investment & Management Co, which owns and operates roughly 150,000 units nationwide, reported last Friday that its funds from operations, a key REIT metric, fell to US19 cents a share from US60c a year earlier. UDR Inc, which has about 45,000 units on the West Coast and in Washington, DC, reported earlier this month that its funds from operations dropped 42 per cent to US19c.

“We do need job growth in order for our business to prosper,” said David Neithercut, chief executive of Equity Residential, the country’s largest apartment REIT by market capitalisation. “I think 2010 will be another year of doing the best we can.”

Some of the large REITs were able to keep their occupancies up. UDR managed to increase occupancy to 95.6 per cent from 95 per cent a year earlier. Colonial Properties Trust, which operates 35,000 Sunbelt apartments, said its third-quarter occupancy fell to 94.4 per cent from 96 per cent a year earlier.

But landlords attracted and retained tenants by offering incentives and rent cuts. Equity Residential said new tenants in the third quarter paid 9-10 per cent less rent than the previous residents. AvalonBay Communities Inc, an upscale operator, said its decline was about the same.

Owners are focusing on keeping existing tenants because when apartments become vacated they can sit empty for months and often require marketing, painting, brokerage commissions and other expenses to attract new tenants. Denver-based UDR is offering renewing tenants a flat-screen TV, new carpet, kitchen upgrade or, $US300 in cash. The money is the most popular choice, said chief executive Thomas Toomey.

Mr Neithercut said Equity Residential doesn’t initially offer rent-cuts to existing tenants to persuade them to renew. But if the tenant plays hardball, the company asks: “What can we do to keep you?” he said.

One problem for landlords is that existing tenants can easily check the worldwide web to see what deals new tenants are being offered. And new tenants are getting incentives like a waived pet deposit or two months free of rent.

Some landlords have also become more open-minded about tenants with credit issues involving home foreclosures. In the past, a foreclosure on a credit record could have meant an automatic denial. Now such blemishes are so commonplace that the stigma is easing. Equity Residential looks for reasonable credit history “outside of a problem that they’ve had with a single-family home”, Mr Neithercut said.

Another sign of the times: In New York City, landlords are paying broker fees. Typically in New York, which has traditionally been a tight rental market, tenants have to pay fees as high as 15 per cent of a year’s rent. But so far this year, Equity Residential has paid about $1.5 million in such commissions.

Apartment landlords say that one benefit of the bad market is that it has practically halted new construction. New completions are expected to be 98,000 next year and 109,000 in 2011, compared with 188,000 last year and 204,000 this year, according to Green Street Advisors.

But when loss rates are taken into account – the removal of units because of obsolescence – the actual addition will be immaterial. That means that when the economy rebounds, the supply will be tight, increasing landlord profits.

“I have utmost confidence in our ability to be successful when we get to there,” said Mr Neithercut. “I just don’t know how far away ‘there’ is.”

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San Sebastian Spain – at last not a Stoney beach

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A Quick Tip To Help You Maintain A Professional Image & Get More Clients Reading Your Articles

By Greg Vincent

Whenever you write an article, it’s extremely important to make sure that you insert an interesting image that relates to your content. The main reason why it’s important is that you only have a few seconds to capture someone’s attention on the web before they decide whether to mouse click away or not.

A good quality image catches a person’s eye & increases the chances that your article will get read. Rather than running around taking photos or paying professional photographers & models to appear in your photos, there are a number of sites where you can download top quality images inexpensively.

Plus, now there’s an easier way to find the image you want.

Searching for these royalty free stock images has just been made even easier by a stock photo search engine called Cyclo.ps.

“Tired of the cumbersome searches through stock photo sites? See better results with Cyclo.ps. Our monster machine brings the results of the most popular stock sites to one location. Search once. See it all. At Cyclo.ps. “

Cyclo.ps searches through sites like Flickr, Shutterstock, BigStockPhoto, Fotolia, stock.xchng, Cutcaster, Photos.com & stockvault.

Another site I use for royalty free photos is iStockPhoto.

PhotoBucket & Google Images also provide a huge resource for images.

Inserting images into your articles doesn’t just catch a person’s eye when they visit your website.

There’s also another important reason why I always insert an images into my articles:- Facebook sharing.

Whenever I share one of my articles with my friends or fans on facebook I make sure there is a thumbnail of the image within the article appearing within the News Feed or Live Feed.

Having a good quality image appearing within the Facebook feed increases the likelihood that my Facebook friends & fans will click open the article.

Additionally, if they like the article enough then they may even share it with their Facebook friends.

And if they share the article with the image appearing then it increases the chance of having their friends come over & visit the website too.

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